Liveramp Jobs

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Are you a customer-centric thinker with project management skills, have a keen eye for detail and a passion for doing right by the customer? Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of marketing technology and Big Data? Consider joining our team.

As a Team Lead, you will leverage your operational acumen and managerial expertise to balance client-facing responsibilities with leading a team of up to four direct reports. Your week will be divided between direct project involvement and guiding your team to ensure optimal client execution and quality assurance. You will be integral to staffing, overseeing quality assurance processes, and facilitating team projects. As a critical part of our team's success, you will leverage your knowledge and leadership to inspire and influence your colleagues, ensuring the achievement of shared objectives in a collaborative and supportive atmosphere.

You Will:

• Manage a team of Engagement Managers who assist and manage Retail/CPG clients day-to-day throughout the lifecycle of their engagement with LiveRamp from implementation to retention and ultimately growth and upsell

• Lead the team in fostering a true partnership with LiveRamp’s clients with a customer-centric approach that results in aligned goals and objectives, effective and proactive client communications, messaging and transparency

• Act as a product expert across to enhance the customer’s existing usage and adoption and to cultivate and achieve future opportunities on their accounts

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Serve as a lead for managing challenging client requests or issue escalations

• Provide updates to senior management on critical customer milestones, customer satisfaction, renewals forecast, and upsell potential

• Collaborate and support other internal and customer-facing initiatives

• Develop thought leadership in the form of case studies and process documents

• Facilitate team learning by sharing insights enhancing skill sets and promoting a collaborative work environment

• Conduct regular one-on-ones, providing regular, actionable and well documented feedback and recognizing the hard work of the team

• Drive the performance management on the team to quickly address performance gaps and celebrate the achievements across all teams

You Have:

• Bachelor’s degree

• 6+ Years experience in Advertising Technology either in a Services or Success capacity

• 3+ years as a people manager; experience growing and nurturing customer success or professional services staff

• 3+ Years experience working with Retail/CPG customers

• Strong knowledge of relevant technologies, emerging business/ industry trends, competitive direction, and product direction

• Demonstrated technical and/or functional aptitude and ability to engage with engineers or SMEs across the organization

• Extremely strong written and verbal communication skills, executive level presence and experience in working in an advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Highly collaborative team player with strong interpersonal skills, who excels in a complex, matrixed, fast-paced, and unpredictable environment

• Experience leading cross-functional teams in strategic sales/services

• Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred)

• Willingness to travel 25% of the time for client engagements

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote:A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

The approximate annual base compensation range is $124,000 to $163,800. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (https://liveramp.com/diversity-inclusion-belonging/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.