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LiveRamp Senior Customer Success Manager, Brands in United States

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will:

  • Assist our clients with day-to-day management and troubleshooting for some of our largest and most strategic enterprise brand partners

  • Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success

  • Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to: product, finance, technical services, data ethics, legal and privacy teams

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

  • Monitor, analyze, and forecast a customer’s usage of our products

  • Assist with challenging client requests or issue escalations as needed

Your team will:

  • Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success. We love our customers and we want them to love us too.

About you:

  • 5-8 years client focused experience (customer success and/or account management preferred)

  • Experience working directly with Brands

  • Requires ability to gain advanced knowledge of technical product workflows

  • Works on problems of diverse scope with moderate complexity

  • Able to identify and execute improvements to processes, systems or workflows to hance performance within the team

  • Ability to mentor other members of the team

  • Adtech and or martech experience supporting enterprise clients

Bonus Points:

  • Project Management experience

Benefits:

  • People: work with talented, collaborative, and friendly people who love what they do.

  • In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

  • Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.

  • Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.

  • Savings: our 401K matching plan helps you plan ahead.

  • RampRemote: a comprehensive program to assist you in setting up a home office that works for you

The approximate annual compensation range is $128,000.00 - $145,000.00. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

#LI-Remote

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

California residents: Please see our California Personnel Privacy Policy (https://liveramp.com/privacy/california-personnel-privacy-policy/) for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (https://liveramp.com/diversity-inclusion-belonging/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.

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